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TERMS & CONDITIONS

Last Updated: May 2026

Welcome to PureGlow Cleaning Co. By accessing or using our website and booking services through our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement between you (“Client,” “you,” or “your”) and PureGlow Cleaning Co (“Company,” “we,” “us,” or “our”).

By using our website, booking services, making payments, or interacting with our platform, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our services.

2. OUR SERVICES

PureGlow Cleaning Co provides professional residential and commercial cleaning services including but not limited to:

  • General Cleaning
  • Deep Cleaning
  • End of Tenancy Cleaning
  • Office & Commercial Cleaning
  • Oven Cleaning
  • Window Cleaning
  • Eco-Friendly Cleaning Services

Services are available within selected service areas in the United Kingdom.

We reserve the right to refuse service where:

  • the environment is unsafe,
  • conditions are hazardous,
  • abuse or misconduct occurs,
  • access requirements are not met.

3. BOOKINGS

Bookings may be made:

  • through our website,
  • via email,
  • by telephone,
  • or through approved third-party channels.

A booking is only confirmed after:

  • client details are received,
  • availability is confirmed,
  • and payment/deposit requirements are satisfied.

We reserve the right to decline or cancel bookings at our discretion.

4. PRICING & PAYMENTS

Prices displayed on the website are estimates and may vary depending on:

  • property condition,
  • property size,
  • additional requests,
  • access limitations,
  • excessive dirt or waste,
  • incorrect booking information.

Final pricing may be adjusted after inspection or assessment.

Accepted payment methods include:

  • Debit/Credit Cards
  • Stripe Payments
  • Secure Online Payments

Payment may be required:

  • upfront,
  • partially as a deposit,
  • or after completion depending on the service selected.

Failure to make payment may result in:

  • cancellation,
  • late fees,
  • refusal of future services.

5. DEPOSITS & PAYMENT AUTHORIZATION

For selected bookings, clients may be required to:

  • authorize a payment method,
  • provide a deposit,
  • or allow card storage for future charges.

By authorizing payment, you agree that PureGlow Cleaning Co may charge:

  • agreed service fees,
  • cancellation fees,
  • late payment charges,
  • damage recovery costs where applicable.

No charges will be made outside agreed terms without notification.

6. CANCELLATION & RESCHEDULING POLICY

Clients may cancel or reschedule appointments by providing at least 24 hours notice before the scheduled service time.

Where less than 24 hours notice is given:

  • deposits may become non-refundable,
  • cancellation fees may apply.

Same-day cancellations or no-shows may incur up to 100% of the booking fee.

If our staff cannot access the property at the scheduled time, the appointment may be treated as a no-show.

We reserve the right to reschedule services due to:

  • weather conditions,
  • emergencies,
  • illness,
  • transportation issues,
  • unforeseen operational circumstances.

7. REFUNDS POLICY

Refunds are assessed on a case-by-case basis.

Refunds are generally not provided:

  • after service completion,
  • for dissatisfaction not reported within 24 hours,
  • where unrealistic expectations exist,
  • for issues outside our control.

If you are dissatisfied:

  • contact us within 24 hours,
  • provide supporting evidence/photos if requested.

Where appropriate, we may offer:

  • a partial refund,
  • a re-clean,
  • service credit.

8. CLIENT RESPONSIBILITIES

Clients agree to:

  • provide accurate booking details,
  • ensure safe access to the property,
  • secure valuables,
  • provide running water and electricity,
  • disclose hazards or risks.

We are not responsible for:

  • pre-existing damage,
  • fragile items,
  • improperly installed fixtures,
  • wear and tear,
  • deterioration caused by age.

9. ACCESS TO PROPERTY

Clients are responsible for ensuring entry access at the agreed appointment time.

If cleaners cannot gain access:

  • waiting charges may apply,
  • appointments may be cancelled,
  • cancellation fees may be charged.

Keys or access instructions provided remain the client’s responsibility.

10. HEALTH & SAFETY

Our cleaners reserve the right to refuse work in environments involving:

  • dangerous substances,
  • infestations,
  • biohazards,
  • unsafe structural conditions,
  • aggressive behavior,
  • illegal activity.

Staff safety remains a priority at all times.

11. DAMAGE & LIABILITY

While we exercise reasonable care, PureGlow Cleaning Co shall not be liable for:

  • indirect losses,
  • business interruption,
  • loss of profits,
  • pre-existing damage,
  • normal wear and tear.

Any claims for damage must be reported within 24 hours of service completion.

Liability is limited to the amount paid for the specific service provided.

12. WEBSITE USE

Users agree not to:

  • misuse the website,
  • attempt unauthorized access,
  • distribute malware,
  • scrape data,
  • impersonate others,
  • interfere with site functionality.

We reserve the right to suspend access for misuse.

13. INTELLECTUAL PROPERTY

All website content including:

  • logos,
  • branding,
  • graphics,
  • text,
  • images,
  • layouts,
  • service descriptions,

remain the intellectual property of PureGlow Cleaning Co.

No content may be copied, reproduced, or redistributed without written permission.

14. USER FEEDBACK & REVIEWS

Clients may submit:

  • ratings,
  • reviews,
  • testimonials,
  • feedback.

By submitting feedback, you grant us permission to:

  • display reviews,
  • use testimonials for marketing,
  • publish ratings on our website and social media.

We reserve the right to remove:

  • abusive,
  • defamatory,
  • misleading,
  • offensive content.

15. PRIVACY POLICY

We collect limited personal information including:

  • names,
  • phone numbers,
  • email addresses,
  • addresses,
  • booking details,
  • payment information.

Your information is used solely for:

  • booking management,
  • customer communication,
  • payment processing,
  • service improvement.

We do not sell customer data.

Payment information is securely processed through third-party providers such as Stripe.

16. THIRD-PARTY SERVICES

Our website may integrate third-party platforms including:

  • Stripe,
  • Wix,
  • Google,
  • social media tools.

We are not responsible for interruptions, failures, or policies of third-party providers.

17. MODIFICATIONS TO SERVICES

We reserve the right to:

  • modify services,
  • update pricing,
  • change policies,
  • discontinue website features,

without prior notice.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales.

19. CONTACT US

PureGlow Cleaning Co
Website: www.pureglowcleaningco.co.uk
Email: info@pureglowcleaningco.co.uk
Phone: 07438557498

For questions regarding these Terms, bookings, cancellations, or complaints, please contact us directly.

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